Please be aware that there is currently a problem with the email server and most of the forum and licensing emails are not being sent. For some reason customers are getting emails for replies on support tickets, but those seem to be the only emails going out at the moment.
Until this is fixed no password change requests (forum and licenses) are going through. If you have purchased a new license and have not received your info, please fill out a sales contact form here:
http://www.vbulletin.com/go/sales
Otherwise any other requests will need to wait until the server issue is resolves. I apologize for any inconvenience this has caused.